Mi Things > Terms
Language barriers needn’t be a problem!

Measure twice, cut once!

Engraving works on mathematical principals, and given the exact same design, material and settings, should in theory give the same results.

However, with the vast array of materials and finishes available to us today, exact duplicates cannot be guaranteed, although every effort and detail to care will be applied to ensure a quality finish. 

The moment anyone refers to “terms and conditions”, is the moment we’ve both got it wrong! We will ask the important questions, but please never assume we’ve “guessed” something you haven’t told us! This is why we provide a mock up proofing service for free!!

We’d much rather focus on getting it right first time than dealing with fixing avoidable errors.

Always check spellings, dates and consider whether correct grammar or the look is more important to you. Those pesky apostrophe’s can cause all sorts of problems!

The Red Tape!

Personalised gifts:

As all personalised gifts are made to order, mistakes cannot be rectified afterwards. Please take your time to consider your wording and spelling when placing an order for personalised gifts. We will send you a mock up or proof which will require your approval. We will replace/resolve any mistakes that we have made during the process in creating your gift.

Natural materials:

We constantly seek out natural materials to engrave on to (alongside man-made products), be it woods, or stones (granite/slate), etc. Being natural, these materials may have markings or indentations which form the character of the products. These cannot, and should not, be removed. If you are looking for a “perfect” natural product, we wish you well in your pursuits, and would be happy to engrave it for you.

Confirming your order:

Once you are happy with your selection of goods, and if appropriate, have approved the proof by email – you will then proceed to paying for the goods by PayPal. Once payment has been received, this will constitute your order. Owing to the nature of goods being personalised, there will be no provision for amendments 60mins (1hour) after payment has been made – so please check carefully (check twice-pay once. type stuff).

What are you paying for:

You are purchasing either peronsonalised gifts (product) or a service. We are NOT selling images, and we are not charging for any images within our fees. You total is broken down by the product of material that is being customised, time to customise and time to design. If you supply your own product, your fee is the service of customisation.

Image quality:

We work with many software packages and image formats, but the preference is .eps (encapsulated post script) often referred to as “vector” images. Using CorelDRAW, we can work with vector images to select chosen/desired parts of that image for your design. These images can to scaled and often meet the required 300dpi quality to deliver the end product that you require. Any image less than 300dpi will potentially affect your finished gift, but we will communicate these proofs with you and offer suggesions if quality is compromised. Rule of thumb – if you open your image in Miscrosoft Paint on your system and the image is bigger than the size it will be lasered or printed, it should be OK?

Offensive material:

We will not produce offensive or provacative material, be it pornographic, illegal, or provocative messages or images. We will entertain tongue-in-cheek, inuendo and high-brow humour – afterall our strategy is to please not to offend. If you are asking the question “is this offensive”, you probably already know the answer!

Your images/designs:

If you supply your own images or designs, then they will remain yours – always. We will not reproduce your designs/artwork, unless you want us to (of course), and you want to show off your masterpiece. If we carry out a project for you, or find your design compelling, we reserve the right to feature your examples on-line, unless you expressly ask us not to. Your consideration and co-operation will be respected at all times.


When arranging for deliveries of your product/gift, we place our trust in respected third parties to transport it from us to you. Very rarely, deliveries take longer than antipated, and although frustrating are often outside of either of our control. If your order is time dependant, we can arrange signed for, or special delivery postage for added piece of mind.

Much of what we do requires your order to be sent as a parcel. This will require someone to be present at the time of delivery, a trip to your local sorting office, or you re-arranging a successful re-delivery. Please build this into your plans.

Very rarely, mishaps occur and damages happen in transit. Whilst your satisfaction is our priority, we respectfully ask for your for help to sort things out. This includes rejecting a delivery (where signed for) if you suspect foul play, taking pictures of any damage to the external packaging (including footprints!), as well as the product damage. Let us know as soon as you can by email, with a full description of all events. This will save time, and help us process our claim (read your own message back to see if it makes sense and all important facts are included). Shouting and abusive behaviour will not help your cause (and will probably slow a resolution down considerably)!!




1          DEFINITIONS

1.1        “Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;

1.2        “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3        “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;

1.4        “Goods” means the articles that the Buyer agrees to buy from the Supplier;

1.5        “Services” means the services that the Buyer agrees to buy from the Supplier;

1.6        “Supplier” means Mi Things of Southend, Essex, SS1 2AF that owns and operates www.mi-things.co.uk.

1.7        “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

1.8        “Website” means www.onetouchlaser.com.

2          CONDITIONS

2.1        Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2        These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3        Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4        Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

2.5        Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.

2.6        Any complaints should be addressed to the Supplier’s address stated in clause 1.6.

3          ORDERING

3.1        All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier.  The Supplier may choose not to accept an order for any reason.

3.2        Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days.

3.3        When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the order summary section of the website.


4.1        The price of the Goods and/or Services shall be that stipulated on the Website.  Where applicable, the price excludes delivery charges.

4.2        The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

4.3        After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer.

4.4        Payment of the price plus VAT and delivery charges, if applicable, must be made either by PayPal express checkout or via the “invoiced account” option on the website. The latter option requires prior agrrement from the Supplier and will only be granted in approved circumstances.

4.5        Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.

4.6        Where applicable, the Supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of The Bank of England rates from time to time in force.


5.1        The Supplier shall begin to perform the Services 1st April 2020.

5.2        The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, secure or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.

5.3        The Services are subject to an initial contract period of 12 months and shall continue thereafter on a annual basis unless and until terminated in accordance with clauses 5.4 and 5.5.

5.4        Subject to clause 5.3, either party may terminate this agreement (as regards some or all of the Services) at any time for any reason by giving to the other 30 days’ written notice, and any payment due remains payable and, if already paid, will be refunded.

5.5        The Supplier may terminate this agreement (as regards some or all of the Services) or suspend some or all of the Services immediately on written notice if the Buyer breaches any term of this agreement, and any payment due remains payable and, if already paid, will be non-refundable.


6.1        The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time.  The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

6.2        The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.

6.3        The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.

7          AGE OF CONSENT

7.1        Where Goods and/or Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods and/or Services.

7.2        If the Supplier discovers that the Buyer is not legally entitled to order certain Goods and/or Services, the Supplier shall be entitled to cancel the order immediately, without notice.

8          DELIVERY

8.1        Goods supplied within the UK will normally be delivered within 2 working days of acceptance of order.

8.2        Goods supplied outside the UK will normally be delivered within 7-10 working days of acceptance of order.

8.3        Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

8.4        The Supplier shall use its reasonable endeavours to meet any date agreed for delivery.  In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

8.5        Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

8.6        Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

8.7        Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.


9.1        The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

9.2        The Buyer shall inspect the Goods immediately upon receipt and shall notify the Supplier by email to sales@mi-things.co.uk within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract.  If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

9.3        Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Supplier within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

9.4        If you are a consumer you have the right, in addition to your other rights, to cancel the Contract for Goods and receive a refund by informing the Supplier by email to sales@onetouchlaser.com within 7 working days of receipt of the Goods.  The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.

9.5        Goods must be returned by the Buyer at the Buyer’s expense within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges. If the Buyer fails to return the Goods following cancellation, the Supplier shall be entitled to deduct the cost of recovering the Goods from the Buyer.

9.6        Goods to be returned must clearly show the order number obtained from the Supplier on the package.

9.7         Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.


10.1        Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

10.2        Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier’s agents or employees.

11          WAIVER

No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

12          FORCE MAJEURE

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.

13          SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.


The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

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Southend, Essex